Refund policy

At Inkwear Transfers, Your Satisfaction is Our Priority
At Inkwear Transfers, we take pride in delivering high-quality DTF printing services customized to meet your specific needs. As a small, dedicated business, we know how important it is to get your order right the first time. However, we also understand that things don't always go as planned, which is why we have a fair and transparent return and refund policy to ensure your peace of mind.

Return Policy

  • Custom Products: Every order is custom-made, which means we cannot accept returns or exchanges unless there is a manufacturing error or defect. Please inspect your items as soon as they arrive.
  • Errors or Defects: If we’ve made a mistake or you receive a defective product, please contact us within 48 hours of receiving your order. We’ll prioritize reprinting your order at no additional cost to you—hassle-free and fast, because we know how critical timely delivery is for your success.
  • Damaged Goods: If your order is damaged during transit, please document the damage with photographs and reach out to us immediately. We’ll work quickly to resolve the issue and make things right.

Refund Policy

  • Order Cancellation: Orders can only be canceled before production begins. Once an order enters production, cancellations are no longer possible.
  • Reprints Over Refunds: Our commitment is to ensure that your custom prints are exactly what you envisioned. If there’s an issue due to our error, we’ll prioritize a reprint of your items to get them back to you as quickly as possible. Refunds are generally not provided because we aim to deliver the highest quality results every time.
  • Non-Returnable Items: Please note that we cannot accept returns on items that have been used, altered, or washed.

Why We’re Different

As a home-based business that prints for our own apparel line, we understand how crucial it is to deliver perfect prints on time. A missed deadline or flawed product can damage your reputation, cost you customers, or worse. That’s why we treat every order as if it were for our own business, ensuring quality, speed, and reliability.

We also work beyond typical business hours, often into the night, to make sure your prints are delivered on time. Our personal approach and dedication set us apart from large companies—you’re not just a number here. You’re a valued partner, and we’re here to support your success.

Getting Assistance

If you have any issues with your order, we’re here to help. You can reach out by phone or text at (442) 456-1339 or email us at support@inkweartransfers.com. We’ll work closely with you to resolve any problems quickly and make sure you’re completely satisfied.

Thank you for choosing Inkwear Transfers. Your trust means the world to us, and we’re committed to helping you bring your creative visions to life with unmatched quality and care.